Refund, Return & Exchange Policy

At Simply Under, we aim to ensure your satisfaction with every purchase. Please review our policy below for refunds, returns, and exchanges.

Refunds

We are unable to offer refunds for change of mind. However, if you receive a damaged item or the wrong size, we are happy to offer a return or exchange.

Returns & Exchanges

If you receive the wrong size or a damaged product, you are eligible for an exchange.

How to Request a Return/Exchange

• Contact us at support@simplyunder.com.

• Use your order number as the email subject line.

• Provide a detailed explanation of your request and any issues encountered.

• Our team will respond within 3 business days with the next steps.

Important Notes:

• Items must be unworn, unwashed, with tags intact, and returned in their original condition.

• Returns and exchanges must be initiated within 7 days of receiving the product.

• Shipping costs for returns:

  • Customers are responsible for return shipping fees unless the item is faulty or incorrect.

  • If approved for an exchange, we will cover the cost of shipping the replacement item.

Exclusions

• Final sale or promotional items are not eligible for return or exchange.

• Items without proof of purchase (receipt or order confirmation) cannot be processed.

Customer Satisfaction Guarantee

Even if your request falls outside of our outlined policy, we encourage you to contact us. Our team is here to listen and explore alternative solutions to assist you.